Privacy Policy
At Alhamrah, we respect your personal privacy and ensure that all customer information provided for orders, tailoring quotations, and deliveries is handled with utmost security.
Secure Orders
Customer data is strictly utilized for dispatching orders and tracking courier parcels.
No Third-Party Sharing
We never sell or rent customer phone numbers or email addresses to advertisers.
Transparent Handling
Payment proof slips are securely verified by our accounts team only.
1. Information We Collect
When you place an order, request a custom school uniform quote, or track a shipment on Alhamrah, we may collect the following details:
- Contact Details: Customer name, WhatsApp/mobile phone number, and optional email address.
- Delivery Information: Complete street address, city, and province for nationwide Pakistani courier fulfillment.
- Custom Stitching Specifications: Reference uniform photos, student sizing notes, and institution details.
- Payment Verification: Bank transaction reference numbers or uploaded deposit slips for Direct Bank Transfers.
2. How Your Information Is Used
3. Data Security & Payment Verification
We employ modern industry-standard security protocols to protect your personal data. Customer orders and uploaded payment receipts are kept confidential within our secured database and are accessible solely by authorized administrative staff for ledger verification.
We do not store credit card or debit card numbers on our servers. All Cash on Delivery payments are settled in cash directly with the courier representative upon package delivery.
4. Cookies & Shopping Bag Storage
Our website utilizes standard browser Local Storage (`alhamrah_cart`) to preserve selected uniform and fragrance items in your shopping bag across browsing sessions. These cookies and local storage tokens contain no personal financial credentials.
5. Contact Us Regarding Your Privacy
If you have questions regarding this Privacy Policy or wish to request corrections to your order details, please contact us: